Petio Refund and Returns Policy

Petio accepts return/refund requests within 30 days of purchase for eligible pet products.

Eligible cases

• Damaged or defective products.
• Wrong product delivered.
• Late delivery where the order is no longer needed.
• Unopened products returned in resellable condition.

Workflow

1. Customer submits the refund request form.
2. The system checks order ID, email, amount and 30-day window.
3. Staff reviews pending requests in the WordPress dashboard.
4. Approved cases are processed through the original payment method or store credit.

Submit a refund request